VOICE MAIL SYSTEM

With Self’s “State-of-the-Art” Voice Mail System, access to our sales force is only a phone call away.  You can leave a message directly to your sales person to avoid any possible errors.  Just call 1-800-688-7353(SELF) or 1-316-267-0500.

 FREE FAX & 800 SERVICE

Self’s provides FREE phone service to all of our customers. 1-800-333-7353 (SELF), and 316-267-1295 ext. #1 will connect directly into our Customer Service department.

Self’s provides FREE FAX Service for all of our customers. If you would like to place your orders or request information by FREE FAX, 1-800-727-7353(SELF) & 316-267-2331 we will acknowledge your order by fax within 30 minutes. Please provide your fax number on your purchase order.

CUSTOMER SERVICE

We have a complete database of information in our computer so that our Customer Service personnel can answer your questions quickly and accurately.  We also have weekly educational meeting with our Customer Service people to better serve you.

FUTURE ORDERS: Self’s will hold any order for future shipments up to 45 days.  If after 45 days the material has not been delivered or picked up, we will cancel the order and return the material to stock.

All special order materials must be shipped and invoiced within 15 days from the date the material was received into our warehouse.

INVENTORY ACCURATE

Self’s prides themselves in being “Inventory Accurate”.  Self’s physically verifies part of the inventory every day, so when you call and our Customer Service personnel tell you we have the merchandise in stock, you KNOW it’s there.

DELIVERY

Self’s currently has a managed delivery system.  All orders received in our office by 12:00 Noon will be delivered in accordance with our scheduled delivery system.

NO FREIGHT CLAIMS

Damage or shortage in orders delivered via Self’s truck will be adjusted by credit or replacement, so there is no filing of freight claims!

RETURN POLICY

Any product you purchase from Self’s stock that is still a current running line item and still in its original container, and Self’s has at least 5 ctns of the same dye lot Self’s will accept the return within 60 days of invoice date.  No credit for material returned without our written permission. 20% or $45.00 minimum handling charge, whichever is greater on all returned material.  Any special order material authorized for return by the manufacturer, Self’s will only charge for the freight and 25% for the manufacturer restocking charge.  Please call our Return Authorization Manager at Ext. 143 for a return authorization number.  This number is necessary so we can insure proper credit when the merchandise reaches our warehouse.

CREDIT MEMOS

We promise to issue all credits as quickly as we send you our invoices.  If there is a pricing error, we will issue credit in the next day’s business.

If credit is due for return merchandise, we will issue credit within four working days of the date the merchandise is received in our warehouse.

Self’s feels credit memos should be HASSLE-FREE.

 VALUE ADDED BENEFITS

STABILITY: Multi-Branch 72 Year Old Distributor

Experience: A Management Team consisting of 4 members with over 125 years of floor covering experience, supporting a team of Specialized Sales people, who are experts in their fields.

Products: “The Very Best” nationally known brand names.

Pricing: Competitive pricing on all Products.

Delivery: Service you can depend on with merchandise arriving in good condition. No freight claims.

Phone: 800 Phone Service. 1-800-333-7353 (Self)

Fax: 800 FAX Service. 1-800-727-7353 (Self)

Voice Mail: Your Salesperson is just minutes away when you call 1-800-688-7353 or 267-0500.

Claims: Dedicated to Customer Satisfaction.

Education: Training on all products.

Customer Service Dept.: Phone or Fax. Focused to deliver  “Customer Satisfaction”.

Inventory Accurate: When Customer Service tells you we have it, We have it!

Credit Dept: Sales and Customer Focused.

Return Policy: HASSLE FREE!

LIST OF DEPARTMENTS

CUSTOMER SERVICE                                                 EXT #

Gary Maupin –Wichita Tool Shed General Manager…..       130

Brad Allen -Customer Service Manager……………….            139

Bryce Free- Customer Service Rep …………………....           117

CUSTOMER FINANCIAL SERVICE

Sharon Galbraith –Director of Financial Services……          111

Donita Bowen – Accounts Payable…………………….               110

Lisa Eberl – Credit Manager…………………………..                 113

INVENTORY MANAGEMENT

Sandy Rausch –Purchasing …….……………………...                150

BRANCH MANAGEMENT

Rich Taylor – Operations Manager- Tulsa………........        132

Brandon Fabac – Operations Manager- Merriam - KC.       133

David Koch – Operations Manager- Springfield……...         152

Bracy Woodard – Operations Manager- OKC………             190

MANAGEMENT

Mitch Self – President………………………………….                    114

Dave Self – Vice President……………………………..                 131

Dennis Treffer – Sales Manager………………............         102

Eldon L. Self – Chairman & CEO…………………….                 105

Send mail to sales@selfsinc.com with questions or comments about this web site.
Last modified: 12/10/10